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Why we ask for your product's serial number: Establish the exact product and version you have Only present help specifically for your product Determine appropriate firmware version Expedite support and hardware return (RMA) if necessary How to find your serial number: Serial number.
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And then instructed to call several different numbers, and not transferred to them mind you.) I was told my product was defective and I would have to purchase a new one.A policy that should certainly be a given, especially after spending so much money on such a crappy product, and after all of the hours on hold and grief I went through to get to this point.Smart Wizard install assistant for basic parameter settings -Secure https remote management support: Authenticated through IP address or IP address range, and password -Dynamic DNS -Configuration and upgrades: Upload and download configuration settings, field upgradeable flash memory Protocol Support: -Network: IP routing, TCP/IP, UDP, icmp.Finally, after escalating the call at least 4 times and arguing heavily over the nature of this incident, I got a representative to agree to replace the damned router for free.Ask the Community, complimentary Support, netgear provides complimentary technical support for netgear products for 90 days from the original date of purchase.This a * joke.Your recently viewed items and featured recommendations.How do I find my serial number?Select a topic, resources.

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To start, my product was just over a year old, and has been sitting in a drawer for 9 months after purchase.
Comcast has been ranked the number one company with the worst customer service for several years, and they paled in comparison to the level of incompetency that netgear representatives and policies exhibited.
The service includes support for the following: Desktop and Notebook PCs, Wired and Wireless Routers, Modems, Printers, Scanners, Fax Machines, USB devices and Sound Cards.
Onto the second chapter of this insanely horrific experience.A netgear account gives you access to register your netgear devices, view warranty information, open support cases, and participate in the netgear community.This was by far the absolute worst customer service experience I have ever gone through.After all, let's not forget that this entire situation is the result of their defective product and I have been 100 inconvenienced.I was told my only option was they could send it to my previous address.Finally, to remedy this problem myself, I had to ship the replacement to someone I barely knew and ask them to use their credit card to pay for shipping so the addresses matched.I was then told my shipping and billing address had to be the same to process the replacement.